Frequently Asked Question
Q. Why are your chemicals so much less expensive than the same chemicals sold by your competitors?
Our size, operations, mission and mentality all contribute to the low prices. ZellBio is a small company dedicated to providing researchers the high quality chemicals they demand at low prices they desire. Small companies don’t require the margins of larger ones, allowing the researcher to pay for a chemical and not a company. We conduct our business online. We feature a streamlined operation with little overhead to lower costs as well. We were founded on providing a low cost alternative in the chemical market; that’s what we continue to do. Finally, we provide these chemicals at lower prices to allow researchers to do more, research more and discover more, hopefully making the world a better place.
Q. What types of experiments are your products qualified for?
Our products are all high quality and are intended to be used in research laboratories of universities, government institutions and biotechnology companies across the globe. Our Commitment to Quality is our pledge that our products are of the highest quality and packaged with the utmost care.
Q. Where can I get protocols for using your products?
Protocols can be found on our website, linked to individual products as PDF files. Not all of our products have linked protocols for all of the product’s uses. In such cases, we recommend performing an internet search in order to find the protocol that best fits your experiments.
Q. I need the SDS and Certificate of Analysis for the product that I purchased. Where can I get those documents?
The SDS and a sample of the Certificate of Analysis are usually found on our website, linked to individual products as PDF files. If you do not find these documents, please email us at firstname.lastname@example.org
Q. How are your chemicals shipped?
We ship most of our products at ambient temperature by DHL Express / Packet or GLS. Some products require next-day shipping with blue or dry ice; any vital shipping information is listed with the product on our website. Please note, in the summer months in Europe, we may ship some products by Next-Day Air in order to minimize exposure to heat conditions. In addition, during the summer months, we prefer not to ship those products over the weekend. We will give the customer the option to request Next-Day Air delivery if you place an order on Thursday. Temperature-sensitive orders placed on Friday, in general, will not ship until the following Monday.
Q. How are your products stored?
Our products are stored at -20°C with indicating desiccant.
Q. How should I store my products upon receipt?
In general, you should store most products desiccated at -20°C in order to to minimize degradation of the product.
Q. What is your return policy?
You may return most new, unopened products received from ZellBio within 30 days for a full refund. If the return is a result of our error (you received an incorrect or defective product, etc.), we will pay the cost of the shipping the product back to ZellBio. If the return is a result of an error made by the purchasing agent, the shipping charges are the responsibility of the customer. Products must be in the condition you received them, in the original box and/or packaging and must be returned using the same shipping method as the original shipment. Some orders are considered “special orders” and not covered by this return policy. ZellBio will notify you if your product is a special order and obtain confirmation from you prior to processing the order. For further questions please call our office at +49(0)731 55211521.